Home / IRCC’s Utilization of AI in Application Processing: Insights and Implementation

IRCC’s Utilization of AI in Application Processing: Insights and Implementation

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During a recent press conference in Vancouver, Immigration Minister Sean Fraser emphasized the significant advancements made by IRCC in application processing through the implementation of technology and advanced analytics. 

Minister Fraser highlighted the positive outcomes these initiatives achieved, particularly in temporary residency (TRV) applications for individuals awaiting permanent residence under family class sponsorship programs. Nonetheless, integrating technology and analytics has yielded benefits across all facets of application processing conducted by IRCC. 

As Canada anticipates welcoming the highest number of newcomers in its history, IRCC has already witnessed a notable surge in decision-making, with over five million final application verdicts rendered in 2022—a double increase compared to the preceding year.

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Improved Solutions in Application Processing

In a rapid transformation of Canada’s immigration system, IRCC has embraced digitalization and modernization, emphasizing leveraging Artificial Intelligence (AI) and advanced data analytics to expedite application processing. Minister Fraser cited remarkable progress achieved through these streamlined efforts, with an impressive 98% of spousal Temporary Resident Visa (TRV) applications being processed and new applicants experiencing significantly reduced processing times of just 30 days.

IRCC views the digitization of its system and services as a means to better cater to the needs of clients and Canada as a whole, bolstered by enhanced technological capabilities. The department aims to process applications more efficiently by harnessing technology, enabling officers to dedicate more attention to intricate and complex cases.

IRCC has successfully integrated artificial intelligence (AI) into various processing aspects, which include:

  • Automated Positive Eligibility Determinations: AI systems are utilized to automate the assessment of positive eligibility criteria for applications.
  • Smart Distribution of Applications: AI algorithms allocate applications to officers based on application characteristics.
  • Enhanced Verification Identification: AI technology helps identify applications that may require additional verification, streamlining the verification process.
  • Workload Distribution Optimization: AI algorithms aid in optimizing workload distribution among officers, ensuring balanced and efficient processing.
  • Annotation Creation: AI systems generate annotations summarizing crucial client information, reducing the need for extensive officer searches.
  • Expedited Client Communication: AI-powered email triaging enables prompt replies to client emails while providing publicly available information to address client inquiries swiftly.
  • Biometrics Assessment: AI algorithms assess biometric data, facilitating accurate and efficient processing.

Let’s also clarify that IRCC does not rely solely on algorithms or computer-generated decisions to accept or reject visa or permit applications. The decision-making process involves human judgment and assessment. AI tools employed by IRCC serve as supportive aids rather than sole determinants of application outcomes.


Addressing Concerns

The utilization of AI by IRCC has raised concerns regarding bias and the lack of transparency in decision-making during application processing. Many worry about the potential amplification of inequalities and the absence of clear explanations for how decisions are reached.

For instance, the Treasury Board Directive on Automated Decision-Making, a government-wide policy, highlights that algorithms based on historical data can perpetuate biases related to race, class, gender, and other factors. It also points out the discrepancies in the performance of specific facial recognition software across different skin colors and genders.

Over-reliance on AI can also result in a lack of clarity in decision-making processes. According to the Directive, the federal government must be able to explain administrative decisions. Individuals denied services or benefits have the right to receive reasonable and understandable explanations beyond attributing the decision solely to a computer.

Concerns have been raised regarding using “Chinook,” an Excel-based tool employed by IRCC officers to assess temporary resident visas, study permits, and work permit applications. While IRCC clarifies that Chinook does not incorporate AI or advanced analytics for decision-making and lacks built-in decision-making algorithms, apprehensions persist around the potential impact of such tools.

Addressing these concerns is crucial to ensure fairness, transparency, and accountability in the application processing system. IRCC must actively address biases, provide clear explanations for decisions, and carefully evaluate the impact of tools or techniques employed to maintain public trust and confidence in the process.

IRCC's Utilization of AI in Application Processing


IRCC’s Algorithm Development

In response to concerns, IRCC emphasizes its commitment to upholding equality rights and preventing discrimination, guided by the Canadian Charter of Human Rights and Freedoms Directive. The department adheres to principles of transparency, accountability, legality, and procedural fairness, establishing clear guidelines for decision-making and ensuring comprehensive explanations are provided to those affected.

IRCC follows the Algorithmic Impact Assessment (AIA) process to ensure the responsible development of algorithms. The AIA, an obligatory risk assessment tool outlined in the Treasury Board’s Directive on Automated Decision-Making, evaluates risk areas, mitigation strategies, and the potential impact of proposed algorithms. Notably, IRCC has been among the first government departments to adopt AIAs.

Furthermore, IRCC mandates assessments of algorithm impacts, implements quality assurance measures for both data and algorithms and proactively discloses information regarding the application and utilization of algorithms. These measures aim to promote transparency, address concerns, and foster public trust by providing insights into how algorithms are developed and employed within the department.


IRCC’s Decision-Making Process: Regular Review, Monitoring, and Optimizing

IRCC assures that the rules utilized in the decision-making process undergo regular review by experienced officers, legal experts, policy specialists, data scientists, privacy professionals, and senior decision-makers. This ensures that the rules align with the eligibility criteria outlined in the Immigration and Refugee Protection Act. It is important to note that these rules support the decision-making process but do not serve as the final determinants.

To maintain the effectiveness of the decision-making models, IRCC implements regular monitoring and quality assurance measures. These measures help ensure that the models perform as intended and enable the early identification and mitigation of any unforeseen negative impacts.

Minister Fraser expresses optimism regarding the utilization of technology and advanced analytics by IRCC. The technology adopted by the department in recent years enables a comprehensive assessment of various factors in an individual’s application, aiding in determining their likelihood of eligibility for permanent residence. This allows for categorizing applicants more likely to be approved by IRCC officers. Minister Fraser highlights the significant increase in productivity resulting from these advancements and reiterates that AI does not make any final decisions.

Combining human expertise and AI technology allows IRCC to streamline processes, improve efficiency, and support decision-making while emphasizing that human officers make ultimate decisions.

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