Call Center Manager (Company provides PNP support for selected candidates) - Green Light Canada
Concord, ON
3 weeks ago
22-26 Cad/Hr 
Call Center Manager

A call center in Concord, ON, is looking for 2 Call Center Managers to join their team.

Job Summary: The Call Center Manager manages the day-to-day activities of the telephone call center, monitoring agent activities and queue status and adjusting staffing. They also supervise quality assurance on customer-focused and booking accuracy metrics, maintaining and exceeding the goal of 90% in each. 

Key Responsibilities:

  • Develop objectives for the call center’s day-to-day activities
  • Conduct effective resource planning to maximize the productivity of resources (people, technology, etc.)
  • Collect and analyze call-center statistics (sales rates, costs, customer service metrics, etc.)
  • Assume responsibility for budgeting and tracking expenses
  • Hire, coach, and provide training to personnel to maintain high customer service standards
  • Monitor and improve ordering, telephone handling, and other procedures
  • Evaluate performance with key metrics (accuracy, call-waiting time, etc.)
  • Prepare reports for different departments or upper management.


  • Spoken and written English
  • 1 year of experience preferred
  • Attention to detail

Job Conditions:

Job Type: Full-time; Permanent

Salary: Varies according to experience from $5,500 – $6,500/month.

Why this job opportunity is interesting to foreign workers:

  • After 9 months of employment, the candidate is eligible for immigration through Provincial Program (The company offers support with the immigration process)
  • The immigration process takes approximately one year to get Permanent Resident Status.

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