Call Center Manager (Company provides PNP support for selected candidates)

A call center in Concord, ON, is looking for 2 Call Center Managers to join their team.

Job Summary: The Call Center Manager manages the day-to-day activities of the telephone call center, monitoring agent activities and queue status and adjusting staffing. They also supervise quality assurance on customer-focused and booking accuracy metrics, maintaining and exceeding the goal of 90% in each. 

Key Responsibilities:

• Develop objectives for the call center’s day-to-day activities
• Conduct effective resource planning to maximize the productivity of resources (people, technology, etc.)
• Collect and analyze call-center statistics (sales rates, costs, customer service metrics, etc.)
• Assume responsibility for budgeting and tracking expenses
• Hire, coach, and provide training to personnel to maintain high customer service standards
• Monitor and improve ordering, telephone handling, and other procedures
• Evaluate performance with key metrics (accuracy, call-waiting time, etc.)
• Prepare reports for different departments or upper management.

Requirements:

• Spoken and written English
• 1 year of experience preferred
• Attention to detail

Job Conditions:

Job Type: Full-time; Permanent

Salary: Varies according to experience from $5,500 – $6,500/month.

Why this job opportunity is interesting to foreign workers:

• After 9 months of employment, the candidate is eligible for immigration through Provincial Program (The company offers support with the immigration process)
• The immigration process takes approximately one year to get Permanent Resident Status.

Apply now for this position