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Course Description

The Immigration Case Management Course offers a rigorous and comprehensive foundation for aspiring immigration case managers. The program covers Canadian immigration laws, client assessment techniques, and case management strategies, with an emphasis on practical skills, legal research, and ethical practice. Students will gain hands-on experience through case simulations, preparing them to manage complex immigration cases effectively. This course is ideal for those seeking to support immigration professionals or manage cases in legal, corporate, or non-profit settings.

Course Overview
Course Title: Immigration Case Management (ICM)
Mode of Delivery: Hybrid/Online setting
Course Duration: 16 weeks / 400 hours
Prerequisites: None

Course Objectives

Upon successful completion of this course, students will be able to:

  • Understand and apply Canadian immigration laws and procedures.
  • Apply such legal resources as IRPA, IRPR, and IRCC operational guidelines in applications’ preparation.
  • Manage and organize various types of immigration applications.
  • Effectively navigate specialized IRCC portals to prepare complete application packages for submission.
  • Handle client interactions professionally with strong customer service skills.
  • Apply ethical and legal standards in immigration case management.
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Course Modules and Topics

1. Introduction to Canadian Immigration Law

a. Overview of Canadian immigration policies and laws.
b. Immigration categories: temporary and permanent residency, family class, economic class, and refugee protection.
c. The role of IRCC and other governing bodies.

This module introduces the foundational principles of Canadian immigration law, providing a comprehensive overview of the key legislation, policies, and procedures that govern the immigration system. Students will explore various immigration pathways, including temporary and permanent residency, family reunification, economic immigration, and humanitarian protection. The course will cover the roles and responsibilities of key government bodies such as Immigration, Refugees, and Citizenship Canada (IRCC) and the Immigration and Refugee Board (IRB). By examining the historical development of Canadian immigration law, students will gain insight into current debates and challenges in the field.

2. Introduction to IRCC application portals

a. Overview of the IRCC portals (IRCC portal for authorized representatives, Permanent residence portal, Citizenship applications portal, Employer portal, etc.).
b. Navigating Guidelines and Forms for each type of the portal.
c. Tracking portal-specific updates, notifications, and follow-up requests.

This module introduces students to the various IRCC portals used in immigration case management, focusing on the distinctions between each portal and their appropriate usage. Students will learn to navigate each system, access guidelines, forms, upload necessary documents, and track application updates. The module emphasizes the importance of selecting the correct portal for each type of application, ensuring accuracy and efficiency in managing submissions across all immigration processes.

3. Customer Service in Immigration Case Management

a. Fundamentals of effective communication with clients.
b. Managing client expectations and providing clear, timely information.
c. Handling sensitive immigration matters with professionalism and empathy.
d. Balancing high-quality customer service with efficient case management and work performance.

This module highlights the importance of establishing strong rapport with clients to build trust and maintain effective communication throughout the immigration process. Students will learn techniques for managing client interactions professionally while maintaining an optimal balance between customer service responsibilities and actual work performance to ensure successful case outcomes.

4. Temporary Immigration Cases

a. Visitors
  1. Introduction: Overview of the purpose and requirements for visitors to Canada, including the different types of visitor visas and permits available.
  2. Application forms: Understanding the purpose and content of each form, guidance on filling out the necessary information
  3. Checklist of Documents: Overview of the essential documents to accompany visitor visa application
  4. IRCC processing: Processing stages, including initial review, biometric requirements, and possible interviews.
  5. Decisions: Understanding the criteria used by IRCC to make decisions on visitor visa applications and common reasons for approval or refusal. Reconsiderations and appeal processes in case of refusals.
b. Workers
  1. Introduction: Overview of the different types of work permits available for workers in Canada, including LMIA-based work permits, Open Work Permits (OWP), and specific LMIA-exempt work permits (like C11, C16).
  2. Purpose of Work Permits: Differentiate between work permits based on the job offer, employer, and occupation, and understand the eligibility criteria for each type.
  3. Application forms: Review the importance and accuracy of filling application forms, mandatory for submission under each of the work permit’s category.
  4. Checklist of Documents: Understanding of the document’s requirements based on each category of the work permit application
  5. IRCC processing: Overview of the processing stages, including expected timelines for each of the stages.
  6. Decisions: Understanding the process followed by the approval, depending on the type of application and type of submission (in-Canada, outside of Canada, at the POE). Remedies available in case of refusals.
c. Students.
  1. Introduction: Understand the different types of study permits available for international students in Canada. Differentiate between study permits based on the level of education (e.g., elementary, secondary, post-secondary) and the institution, applying correct eligibility criteria and requirements for each type.
  2. Application forms: Review the content of the required application forms.
  3. Checklist of Documents: Explanation of each document in the application package, highlighting the importance of LOAs and PALs.
  4. IRCC processing and decisions: Overview of the processing stages and understanding the most common reasons for refusals.
d. Temporary Resident Permits
  1. Introduction: Understand the purpose and use of a Temporary Resident Permit (TRP) in Canada. Learn the criteria for applying for a TRP, including the reasons for inadmissibility that might justify the issuance of a TRP.
  2. Application package: Overview of the application forms and documents for application’s submission.

5. Permanent Immigration Cases

a. Express Entry.
  1. Introduction: Understand the Express Entry system and particularities of each stream (Federal Skilled Worker Program, Federal Skilled Trades Program, and Canadian Experience Class)
  2. Invitation to apply: Learn how Express Entry selects candidates based on a Comprehensive Ranking System (CRS) score and invites them to apply for permanent residence based on their qualifications, work experience, language proficiency, occupation (targeted draws) and other factors.
  3. Application process: Review the steps to create an Express Entry profile and steps to take after the ITA is received.
  4. Supporting documents: Understand the requirements to each essential document needed for an Express Entry application.
  5. IRCC requests: Overview of the PFL letters and overall handling of additional IRCC requests.
b. Provincial Nominee Programs.
  1. Introduction: Understand the Provincial Nominee Program (PNP) and learn how the PNP enables provinces and territories to select immigrants who meet their local labor market needs.
  2. Streams: Overview of the most common PNP streams: Employer-Driven Streams, Human Capital Streams, Business and Investor Streams.
  3. Application package: Review the application forms and supporting documents based on each stream and category.
  4. Job Offers: Understand the employer’s eligibility and provincial requirements for the Job Offers.
  5. Application Processing Stages: Overview of the processing stages for PNP applications, including receiving the eligible provincial nomination, and submitting the permanent residence application.
c. Sponsorships.
  1. Introduction: Understand the key types of the sponsorship applications.
  2. Eligibility: Identify eligibility criteria for both sponsors and the applicant
  3. Application package: Asses the application forms and supporting documents based on each type of the sponsorship application.

6. Labour Market Impact Assessment Applications

a. High Wage applications
  1. Company requirements
  2. Advertisement Requirements: Overview of the recruitment efforts by the employer.
  3. Wage Requirements
  4. Application forms and document checklists
  5. LMIA Portal: Overview of the navigating the portal’s set up and application’s submission.
  6. Submission process
  7. Processing at Service Canada
  8. Interview with employer
  9. Inspections: Handling responses to inspections.
b. Low Wage applications

Topics are the same as for 6.a “High Wage Applications”

c. Support PR applications

Topics are the same as for 6.a “High Wage Applications”

d. Dual Intent applications

Topics are the same as for 6.a “High Wage Applications”

7. Refugee Protection applications

a. Introduction: Understand the purpose and process of refugee applications in Canada, including the types of protection available to individuals who are fleeing persecution, violence, or other serious threats in their home countries.
b. Categories: Learn about the primary categories of refugee claims, such as refugee claims made within Canada and refugee resettlement applications from outside Canada.
c. Eligibility Criteria: Understand the criteria for refugee protection, and applicant’s assessment against them.
d. Application package: Review the forms and documents required for inland refugee claims and overseas refugee resettlement.
e. Application’s processing: Overview of the hearings.
f. PR applications for successful refugee claimants.

8. Ethics and Professional Responsibility

a. Understanding the ethical obligations in immigration case management.
b. Managing conflicts of interest and safeguarding client confidentiality.
c. Culturally competent communication and delivering

Ethical practice is essential for the immigration case managers. This module covers professional responsibilities, including providing competent and transparent services, protecting client confidentiality, and avoiding conflicts of interest. Students will analyze case studies featuring common ethical dilemmas specific to immigration case management and develop strategies for resolving these issues while adhering to IRCC standards.

9. Capstone Project

a. Simulation of real-world immigration case management.
b. Comprehensive application of all course content.
c. Final presentation and peer evaluation.

The capstone project provides students with the opportunity to apply their knowledge and skills in a simulated real-world setting. Students will be assigned a complex immigration case to manage from start to finish, including communication with the client, applicable legal research, and case preparation (full application package, including set of applicable government application forms and client’s supporting documents). The project culminates in a final presentation where students demonstrate their ability to navigate the intricacies of immigration case management, make strategic decisions, and achieve positive outcomes for their clients.

Assessment Methods

Quizzes: Weekly assessments on module content.
Assignments: Case studies and practical exercises.
Capstone Project: Comprehensive immigration case management simulation.
Final Exam: Cumulative assessment covering all modules.

Resources

Access to legal databases and immigration case management software
Recommended textbooks and legal commentary.
Guest lectures from experienced immigration consultants and lawyers.
Certification

Upon successful completion, students will receive a Certificate in Immigration Case Management, qualifying them to work in various immigration-related roles.

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